As part of its tradition, Mitsubishi Motors Philippines Corporation (MMPC) recently held its annual Mitsubishi Motors Philippines Skills Olympics (MMPSO) last May 13 to May 14, 2017. The momentous 20th year of MMPSO happened at CT Citimotors, Inc. – Las Piñas branch. For two decades, numerous Olympians from MMPC’s dealerships all over the country compete against each other showcasing the best of their customer service to bring glory and pride to their dealership.
The holistic training in rendering the best customer service that each dealership provides to their personnel was put to the test in the 20th MMPSO. The competition overflowed with passion and enthusiasm as the front-liners exhibit their impressive knowledge and excellent skills in customer service. Although the competition gets more intense and more exciting each year as dealerships grow more competitive in bringing home the bacon, one of the goals of MMPSO is to also foster camaraderie among MMPC’s dealerships. The spirit of sportsmanship is also of the same importance as the dealers’ eagerness to triumph in the competitions.
For a dealership to be declared as the overall champion, the dealership must excel in the different categories of the competitions in MMPSO. These competitions are set to showcase the skills in vehicle sales, parts sales and after sales of the participants. The champions in Service Adviser and Service Technician Competition will have a chance to represent the Philippines in Mitsubishi Motors Global Service Skills Contest in 2018.
The newest feature in the 20th MMPSO is the addition of Technical School Competition wherein five (5) technical school participants joined the first ever contest for OJT Technicians in MMPSO. The competition aims to measure the abilities of the OJT Technicians in basic automotive servicing, component disassembly and reassembly, and simple troubleshooting. The OJT Technician of Jabez Motor Corp. from Technological University of the Philippines – Cavite, Francis U. Tutor, emerged as the champion of the first ever Technical School Competition in MMPSO.
As for the main competition, CT Citimotors, Inc. once again prevailed as the overall champion of the MMPSO. They managed to get a back-to-back championship with their garnered points from all the categories. The excellence and hard work of each of the dealership were well recognized by the President & CEO of MMPC, Yoshiaki Kato and the rest of MMPC Executives.
MMPC organizes annual Mitsubishi Skills Olympics with the goal of instilling the importance of customer satisfaction to the dealerships. Through this healthy competition, the dealerships are motivated to continue to engage in activities which will not only further hone front-liners’ skills, but also train them to be globally competitive. However, their battleground for customer service does not end in the MMPSO. The true battleground is in their everyday transaction with customers. Providing exceptional customer experience is what will truly make them winners.
20th MMPSO Winners:
|Champion||CT Citimotors, Inc.|
FUSO SALES COMPETITION
|1st Place||UMC||Xandro Marcel D. Beltran|
|2nd Place||DMC||Santiago P. Gaa|
|3rd Place||CWI||Joeffrey O. Lacaba|
SALES HOTSHOTS COMPETITION
|1st Place||AAC||Isagani R. Ducut, Jr.|
|2nd Place||DMC||Mary Grace M. Velarde|
|3rd Place||CWI||Eunice Joy D. Grado|
PARTS SPECIALIST COMPETITION
|1st Place||CTI||June Henry V. Pelo|
|2nd Place||AAC||Sherwin Eric J. Gacho|
|3rd Place||AMI||Leonil M. Aperecho|
SERVICE ADVISER COMPETITION (MALE DIVISION)
|1st Place||NAMCO||Edler Jhon C. Cabil|
|2nd Place||DMC||Ronnel L. Rebancos|
|3rd Place||UMC||Jerald Anthony A. Malagueño|
SERVICE ADVISER COMPETITION (FEMALE DIVISION)
|1st Place||CTI||Dianne D. Cervantes|
|2nd Place||UMC||Ma. Nathaliene H. Itliong|
|3rd Place||FAPC||Charrise Mih S. Santos|
SERVICE TECHNICIAN – GENERAL REPAIR (SR.)
|1st Place||CTI||Bonifacio L. Alejandro|
|2nd Place||CWI – Subic||Raymond Y. Rivera|
|3rd Place||CWI||Glenn S. Caspe|
SERVICE TECHNICIAN – PMS Tech (Jr.)
|1st Place||UMC||Mark Erwin G. Diana|
|2nd Place||CTI||Kenneth Jay B. Cantos|
|3rd Place||FAPC||Ronel Q. Jumao-as|
|1st Place||JMC||Ruben C. Bartolome, Jr.|
|2nd Place||EMC||Emmanuel F. Miano|
|3rd Place||AMI||Jan Jopet Animas|
|1st Place||JMC||Francis U. Tutor|
(Technological University of the Philippines – Cavite)
|2nd Place||DMC||Gabriel M. Dela Cruz|
(SaMMPSOn College of Science and Technology – Quezon City)
|3rd Place||UMC||Cedrick D. Dela Cruz|
(Eulogio Amang Rodriguez Institute of Science and Technology)